Privacy Policy

This Privacy Policy applies to all services, websites, applications, and platform functions operated by Go Soft (hereinafter referred to as “we”, “us”, or “our”). This policy explains how we collect, use, store, disclose, and protect the personal information of users (hereinafter referred to as “you” or “users”) who access and use the Go Soft software platform and related services.

By registering, accessing, browsing, or using our platform and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our services immediately.

1. Definitions

1.1 Personal Data: Refers to any information that can directly or indirectly identify an individual, including but not limited to your name, phone number, email address, account information, device information, IP address, and usage behavior data generated on the platform.

1.2 Platform: Refers to the Go Soft software system, official website, client applications, mini-programs, and all functional services affiliated with Go Soft.

1.3 User: Any natural person or enterprise user who registers an account, browses, or uses the functions and services of the Go Soft platform.

2. Information We Collect

We only collect necessary user information in compliance with the principles of legality, legitimacy, necessity, and transparency. The data we collect is divided into actively submitted information and automatically collected technical information.

2.1 Information You Voluntarily Submit

When you register an account, activate services, submit feedback, or use core platform functions, you will voluntarily provide us with the following information:

• Account registration information: username, login password, email address, mobile phone number, enterprise certification information (for corporate users);

• Service activation information: subscription information, service package selection, billing information, and invoice application information;

• Interactive information: your feedback, consultation records, complaint content, and message communication records on the platform;

• Personalized setting information: your custom preferences, function settings, and personalized configuration data on the platform.

2.2 Automatically Collected Technical Information

When you access and use the Go Soft platform, our system will automatically record non-sensitive technical information to ensure the stable operation of services and optimize user experience, including:

• Device information: device model, operating system, unique device identifier, browser type, and network environment;

• Access data: IP address, access time, page browsing records, function operation logs, service usage frequency, and error crash logs;

• Cookies and similar technology data: we use Cookies and web beacons to identify user identities, retain login status, record usage habits, and optimize platform functions. You can manage or disable Cookies through your browser settings.

2.3 Information We Do Not Collect

We will not actively collect your sensitive personal information including but not limited to biological information, financial card passwords, personal location sensitive data, and private communication content, unless you voluntarily provide it or we are required by law to collect it.

3. How We Use Your Information

We only use your collected information for the following legitimate purposes, and will not use your data for unauthorized commercial or illegal purposes:

• Service Provision and Maintenance: To complete user account registration, login verification, identity authentication, and provide you with normal platform functions, software services, and technical support;

• Platform Optimization and Upgrade: Analyze user usage habits and operation logs to optimize platform functions, fix system bugs, improve service stability, and upgrade product experience;

• User Communication and Notification: Send you service reminders, system update notifications, safety warning messages, and reply to your consultation and feedback;

• Security Protection: Prevent account theft, fraud, malicious attacks, illegal access, and maintain the security and order of the platform and user accounts;

• Legal Compliance: Comply with national laws, regulations, and regulatory requirements, and respond to legal inquiries and official supervision;

• Legitimate Business Optimization: Conduct anonymous and aggregated data analysis for product iteration and service improvement, without identifying individual users.

We will not sell, rent, or trade your personal data to any third parties for commercial purposes without your explicit consent.

4. Information Sharing, Disclosure and Transfer

We will strictly protect your personal information, and only share or disclose your data in the following authorized scenarios:

4.1 Authorized Third-Party Service Providers

To support the normal operation of the platform, we may entrust qualified third-party service providers (such as cloud server providers, payment service providers, and data security service providers) to process user data. We will sign strict data processing agreements with all sub-processors, require them to comply with data protection laws, conduct regular security audits, and ensure that your data is fully protected. These third parties are prohibited from using your data for other purposes.

4.2 Legal Mandatory Disclosure

We may disclose your personal information in accordance with legal provisions, judicial decisions, administrative law enforcement requirements, or mandatory official orders, to protect the legitimate rights and interests of us, users, and the public.

4.3 Enterprise Business Transfer

In the event of corporate merger, acquisition, asset transfer or reorganization, the user data involved may be transferred as part of the business assets. We will require the new entity to continue to assume the privacy protection obligations stipulated in this policy; if the data processing rules change, we will notify you in advance.

4.4 Anonymous Data Sharing

We may share aggregated, anonymous, and non-identifiable statistical data with third parties for industry analysis and product research, which cannot be associated with any individual user.

5. Data Storage and Security Protection

5.1 Data Storage Period

We will store your personal data only for the period necessary to achieve the above service purposes, or comply with legal retention requirements. Specifically:

• Account and service data: retained during your valid use of the platform; after you cancel your account, we will delete or anonymize your data within a specified period;

• Operation logs and security records: retained in accordance with legal regulatory requirements for a fixed period;

• Data that is no longer needed: we will completely delete or irreversibly anonymize it in a secure manner.

5.2 Data Security Measures

We adopt industry-standard technical and management security measures to protect your personal information from unauthorized access, disclosure, misuse, tampering, damage and loss:

• Technical protection: data encryption storage, transmission encryption, access permission control, firewall protection, and real-time security monitoring;

• Management protection: establish perfect data security management system, conduct regular security training and internal audits, and restrict employee access to user data;

• Supplier supervision: conduct strict qualification review and security assessment of third-party data processors to ensure their compliance with privacy protection standards.

In the event of a personal information security incident, we will immediately launch an emergency plan, take remedial measures, and notify the regulatory authorities and affected users in accordance with legal requirements.

6. User Rights

In accordance with applicable data protection laws (including GDPR, CCPA and other regional regulations), you have the following rights to your personal data:

• Right to Access: You have the right to query and obtain the details of your personal data stored by us and the processing records;

• Right to Rectification: You have the right to correct inaccurate, incomplete or outdated personal information;

• Right to Erasure: You have the right to apply for the deletion of your personal data when the data is no longer needed for service purposes, or you withdraw your consent;

• Right to Restrict Processing: You have the right to require us to suspend the processing of your personal data under legal circumstances;

• Right to Data Portability: You have the right to obtain your personal data in a readable and transmissible format;

• Right to Withdraw Consent: You can withdraw the consent you have given to data processing at any time. The withdrawal of consent will not affect the legality of previous processing;

• Right to Opt-Out: You have the right to refuse non-essential data collection and marketing push services;

• Right to Lodge a Complaint: You have the right to file a complaint with the local data protection authority if you believe our data processing violates relevant laws.

You can exercise the above rights through the platform account settings, online customer service or official email. We will verify your identity and respond to your legitimate request within the time limit stipulated by law.

7. Cookies and Tracking Technologies

Go Soft uses Cookies, web beacons and other similar tracking technologies to improve your browsing experience and optimize platform services. Cookies are small text files stored on your device, which can help us remember your login status, preference settings and usage habits.

You can accept or refuse Cookies by adjusting your browser settings. Disabling Cookies may cause partial functions of the platform to be unavailable or abnormal, but will not affect your basic network browsing rights. We will not use Cookies to collect sensitive personal information or conduct illegal tracking.

8. Minors' Privacy Protection

Our platform and services are mainly oriented to adults and corporate users. We do not actively collect personal information of minors under the age of 18. If you are a minor, please do not use our services without the consent and supervision of your guardian.

If we accidentally collect the personal information of minors, we will immediately delete the relevant data after discovering it. If you are the guardian of a minor and find that your child has provided us with personal information, please contact us in a timely manner, and we will take measures to delete and protect the data.

9. Third-Party Links and Services

The Go Soft platform may contain links to third-party websites, applications or service interfaces. This Privacy Policy only applies to our platform services, and does not apply to any third-party platforms and services.

We are not responsible for the privacy policies and data processing rules of third parties. Your access and use of third-party services shall be at your own risk. Please carefully check the privacy terms of third-party platforms before using them.

10. Policy Updates and Notifications

We reserve the right to update and revise this Privacy Policy in a timely manner in accordance with business adjustments, function upgrades and legal requirement changes.

When the policy is updated, we will publish the latest version on the official website, platform announcement page or user notification center, and mark the effective update date. For major changes involving core user rights and interests, we will notify you through pop-up reminders, emails or text messages in advance. Your continued use of the platform after the policy update is deemed to accept the revised terms.

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